Shipping policy
Shipping Policy – Crevorra
Last updated: 24.11.2025
Thank you for shopping with Crevorra. Below you will find detailed information about our shipping process, delivery times, and responsibilities. Our goal is to ensure a smooth and transparent experience for all customers.
1. Order Processing Time
All orders are processed within 1–3 business days.
During high-volume periods (sales, holidays, restocks), processing may take slightly longer.
Orders are not processed or shipped on weekends or public holidays.
2. Shipping Times & Delivery
Estimated delivery times vary depending on your location:
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Domestic orders: 3–7 business days
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International orders: 7–15 business days (depending on customs and local postal services)
Please note that these are estimated time frames and delays may occur due to customs, weather conditions, or courier delays.
3. Shipping Rates
Shipping rates are calculated at checkout based on your location and the weight of your order.
We may occasionally offer free shipping promotions, which will be clearly displayed on our website.
4. Tracking Information
Once your order has shipped, you will receive a confirmation email containing a tracking number.
Please allow up to 48 hours for tracking details to update.
5. Customs, Duties & Taxes
For international shipments, customs fees, import duties, or taxes may apply. These charges are:
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Determined by your local customs authority
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Not included in product or shipping prices
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The responsibility of the customer
Crevorra is not responsible for delays caused by customs.
6. Wrong Address or Missing Information
If the shipping address provided is incorrect or incomplete:
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Delivery may be delayed
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The package may be returned to us
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Additional shipping fees may apply
Please double-check your address details before completing your order.
7. Lost or Delayed Packages
Once an order is handed over to the courier, it is outside our control. However, we will assist you in resolving issues with lost or excessively delayed packages.
If your package appears lost:
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Contact us at crevorraservice@gmail.com
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We will open an investigation with the courier
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Resolutions may include a replacement or refund depending on the case
8. Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery.
Include photos of:
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The damaged item
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The packaging
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The shipping label
We will assist you with a replacement or refund.
9. Contact Information
If you have any questions about shipping or need further assistance, you can reach us at:
🌐 crevorra.com
We are always happy to help.